MojUrzad.online – A Government App People Actually Want to Use

Government digital services are famous for being frustrating — and that stereotype was the biggest obstacle MojUrzad.online had to overcome.

MojUrzad.online is a mobile app and web platform for modern communication between residents and local municipalities. Residents can receive notifications, report problems, participate in public consultations, and check waste collection schedules. The challenge was making a civic tool that people actually enjoy using.

• Breaking the bureaucracy stereotype — users expect government systems to be clunky and frustrating; the app needed to feel different from first tap
• Wide age range — the app had to be genuinely simple for older residents while still feeling modern to younger ones
• Trust deficit — building credibility for a new system in a space where people assume "digital government" means slow, confusing, and unreliable
• Dual value proposition — the landing page needed to sell the platform to both municipalities (buyers) and residents (end users)
• Balancing modern with institutional — the visual language had to feel contemporary without losing the credibility that a civic platform demands

Full brand-to-product design — logo, visual identity, mobile app UX/UI, admin panel, landing page, and an explainer animation. Everything built from a single design system so the experience feels coherent from first impression to daily use.

Mobile app UX/UI — clean screens for reporting problems, receiving notifications, checking events and public consultations. Each flow designed for speed — residents should complete their task in under a minute.

Administrative panel — designed for municipal employees to manage reports and publish announcements without training. Efficiency matters on both sides of the counter.

Logo & visual identity — modern, simple aesthetic that builds trust through clarity rather than decoration. The identity carries across the app, landing page, and all communications.

Landing page — presents app features clearly and includes a contact form for municipalities interested in adopting the platform. Sells to two audiences on one page.

Explainer animation — a dynamic motion piece showing how the app streamlines communication and information management in local governments. Designed to replace lengthy onboarding with a 60-second watch.